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ProSites123 FAQ's
(Frequently Asked
Questions)
Customer Service
Hotline: (281) 710-7396
Q.
How much does a web site cost?
A.
Our professional websites are only $99/mo. and includes
everything you need to get online. Domain name, Hosting, Design & Email
are all included. Customized sites are also available.
Q.
How long does it take to have a web site designed?
A.
Prosites123.com websites are available within 72 hours, custom designs
may take longer. The websites are actually built instantly through our
web-builder software however it takes up to 72 hours to transfer or apply
for a new domain name.
Q.
I am currently hosted with someone else, and want to switch to
Prosites123.com. How can I do that?
A.
Once you have signed-up for an account with Prosites123.com, we will
assist you in the transfer process.
Q.
Can I choose Prosites123.com to design my web site, but use another
web host?
A.
No.
Q.
How much server space do I get with my included web hosting?
A.
500 MB Unless your site grows to an extraordinarily large
size, you will never need more space.
Q.
How do I get my own domain name? How long does it take?
A. As a
subscriber, you will be provided a domain name of your choice. Registrations are completed
instantly with websites usually available within 72 hours.
Q.
How can I check if a domain is available?
A.
You can check availability of choice of name with our domain name look up
tool.
Q.
Can I ever change my design template after I have chosen one?
A.
You can submit a support request ticket and we will design a new
professional look for you. A $100.00 design fee will apply.
Q.
Why can't I find my web site in some search engines?
A.
With the millions of websites being searched online, it's very difficult
to become the first result. Prosites123.com parent company,
www.WebTrafficWorks.com, has solutions for
businesses wishing to receive premium search engine placement.
Q.
Do you offer POP email accounts?
A.
Yes.
Q.
Who do I contact with any billing, technical support, and other
miscellaneous questions?
A.
Simply visit our Contact Page, then e-mail the department or person you
need to contact.
Q.
What type of payments do you accept?
A.
At this time we only accept and credit cards for re-occurring
subscription payments. Visa, MasterCard, American Express &
Discover.
Q.
How long does it take to transfer a domain from another host?
A.
This all depends on you and your previous host. If you have the correct
e-mail information on the admin section of the domain being transferred,
you will receive an e-mail asking you to verify and approve the
transfer. If this is done correctly, a transfer can take less than
48hrs. If your e-mail address is outdated, or your previous host stops
the transfer, this can delay transfers for days, even weeks. If you
incur similar problems, we will work with you and your Domain Registrar,
in order to complete the transfer as quickly as possible.
Q.
Do you offer programming services?
A.
Yes.
Q.
Do you have daily backups?
A.
Yes, we do daily backups.
Q.
Do you accept international orders?
A.
Yes.
Q.
Do you offer technical support for customers?
A.
Yes, we offer technical support to all of our customers, via e-mail.
Q.
How long does it take to establish a new account?
A.
New accounts are typically set-up within 24 hours of payment
processing.
Q.
Can I sign-up now? Is the sign-up form secure?
A.
Yes, you can sign-up online using the Prosites123.com secure sign-up
form, all of your information will be encrypted and is safe.
Q.
Do you offer Real Audio and Video streaming?
A.
Yes. Please contact
info@prosites123.com,
to receive information on different streaming structures.
Q.
Do you have a shopping cart?
A.
Yes. To find out more about E-commerce solutions, e-mail
info@prosites123.com.
Q.
Are we paying in advance?
A.
All hosting accounts are based on a month-to-month pre-pay basis.
Q.
Is there a charge to transfer my domain or files from my old host?
A.
No, we do not charge you to transfer your existing domain from another
host. We can transfer your files from your old host, as long as they
provide you ftp access, so that we can get in and download all your
files from server to server. If you wish us to handle this for you, we
will need all your login details from your previous host.
Q.
Do you monitor your servers?
A.
Yes, all of our equipment is monitored by trained, on-site technicians.
Get Started with Prosites123 now!
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